Support After Repossession: What to Do Next

We understand that having your vehicle towed can be a challenging experience, and we’re here to guide you through the process with care and support.

Retrieving Your Belongings

If you need to collect personal items from your vehicle, please reach out to us at [email protected]. We’ll help you locate your belongings and arrange a convenient time for retrieval. While direct access to the vehicle is restricted until full payment is made, we’re here to assist you every step of the way.

Getting Your Vehicle Back

Upon repossession, you’ll receive an email titled ‘Notice of Intention to Sell’ from [email protected]. In Section #2 of this document, you’ll find important details, including the deadline and total amount required for the vehicle’s release. This amount covers recovery-related expenses, such as tow company fees and storage charges. Additionally, if a key was not surrendered during seizure, we’ll assist in arranging a replacement key, with any associated fees adjusted accordingly.

Frequently Asked Questions

Can I start making regular monthly payments again?

Unfortunately, once a vehicle has been repossessed, we require the account to be settled in full before releasing the vehicle. However, we’re here to explore different settlement options and provide support as needed.

What if my vehicle is owned by a third party?

If your vehicle is owned by a third party, such as a finance company, they’ll receive a copy of the Notice of Intention to Sell. They’ll have the option to pay off the account and take possession of the vehicle at any time. Our team is available to facilitate communication and assist with any inquiries.

What if I need more time?

Our Recovery Department understands that circumstances may vary, and we’re here to offer flexible settlement terms and support until the account is resolved. Reach out to us at [email protected] to discuss your options further.

Can I talk to someone from the Recovery Team?

Our dedicated recovery team handles all inquiries with empathy and professionalism. For any questions or assistance, please email [email protected], and we’ll ensure you receive the support you need.

What happens if I don’t pay the outstanding amount by the expiration date?

If the outstanding amount is not paid by the expiration date on the Notice of Intention to Sell, the vehicle will be offered for sale, and proceeds will be applied to your balance. Our team is here to provide guidance and assistance throughout this process.

Why is the amount owing higher than what I was told before my vehicle was repossessed?

We understand that additional costs may arise during the repossession process, including tow company fees and storage charges. Our team is committed to transparency and will provide detailed explanations of any incurred expenses.

Where is my vehicle?

Your vehicle is securely stored at an impound facility. If you need assistance in locating the impound facility or retrieving personal belongings, please don’t hesitate to contact us at [email protected]. We’re here to support you during this time.