We understand that this is a stressful situation and you want to know the next steps.
Monday: 9:30 am – 5:00 pm
Tuesday: 9:30 am – 5:00 pm
Wednesday: 9:30 am – 5:00 pm
Thursday: 9:30 am – 5:00 pm
Friday: 9:30 am – 5:00 pm
No, unfortunately once a vehicle has been repossessed, we require the account to be paid in full before releasing the vehicle.
Your finance company will receive a copy of the Notice of Intention to Sell. They will have the option to pay off the account and take possession of the vehicle at any time. If the vehicle is not redeemed then it will be sold and any excess proceeds will be distributed back to the lienholders.
Our Recovery Department can offer different settlement terms and a flat monthly storage fee until the account is paid off in full. Email us at [email protected] for more information.
Our recovery team handles all inquiries relating to vehicle recovery in writing at [email protected]. This allows us to avoid any verbal miscommunication and helps us keep a true record of the conversation. Until the team prepares the recovery documentation there isn’t any additional information they will be able to provide to you.
The vehicle is offered for sale and the proceeds of the sale get applied to your balance. Proceeds of sale will be distributed in accordance with applicable statutory distribution requirements.
Unfortunately we do incur costs when recovering a vehicle which is your responsibility to pay. These costs may include but are not limited to the tow company fees plus the intake fees and daily storage charged by the impound.
Your vehicle is being stored at a secure impound facility. The location of your vehicle depends on where the vehicle was impounded from. If you would like to collect your personal belongings, please email [email protected] for the location of the impound facility.