My Car Has Been Towed, What’s Next?

We understand that having your vehicle towed can be a stressful experience, and we want to provide you with clear information on the next steps.

Your Belongings: If you need to collect personal items from your vehicle, please email us at [email protected] to confirm the location of the belongings. To retrieve your belongings, make an appointment and bring your ID and the vehicle’s key. However, direct access to the vehicle is not permitted until full payment is made.

Getting Your Vehicle Back: You will receive an email titled “Notice of Intention to Sell” from [email protected]. In Section #2 of this document, “The total amount required to satisfy the obligations as of“, you will find the deadline and amount that must be paid in full before the vehicle will be released to you. This amount includes recovery-related costs such as tow company fees, intake fees, and daily storage charged by the impound.

If a key was not surrendered during seizure, a fee of $450.00 will be applied to your account for a Replacement Key Fee and the impound will have one made. Once a final invoice for the replacement key is received we will adjust the fee accordingly.

Frequently Asked Questions

Can I start making regular monthly payments again?

No, unfortunately once a vehicle has been repossessed, we require the account to be paid in full before releasing the vehicle.

What if my vehicle is owned by a third party such as a finance company?

Your finance company will receive a copy of the Notice of Intention to Sell. They will have the option to pay off the account and take possession of the vehicle at any time. If the vehicle is not redeemed then it will be sold and any excess proceeds will be distributed back to the lienholders.

What if I need more time?

Our Recovery Department can offer different settlement terms and a flat monthly storage fee until the account is paid off in full. Email us at [email protected] for more information.

Can I talk to someone from the Recovery Team?

Our recovery team handles all inquiries relating to vehicle recovery in writing at [email protected]. This allows us to avoid any verbal miscommunication and helps us keep a true record of the conversation. Until the team prepares the recovery documentation there isn’t any additional information they will be able to provide to you.

What happens if I don’t pay the amount outstanding by the expiration date on my Notice of Intention to Sell?

The vehicle is offered for sale and the proceeds of the sale get applied to your balance. Proceeds of sale will be distributed in accordance with applicable statutory distribution requirements.

Why is the amount owing higher than what I was told before my vehicle was repossessed?

Unfortunately we do incur costs when recovering a vehicle which is your responsibility to pay. These costs may include but are not limited to the tow company fees plus the intake fees and daily storage charged by the impound.

Where is my vehicle?

Your vehicle is being stored at a secure impound facility. The location of your vehicle depends on where the vehicle was impounded from. If you would like to collect your personal belongings, please email [email protected] for the location of the impound facility.